RETURNS

According to Law 3/2014 approving the revised text of the General Law for the Defence of Consumers, approved by Royal Legislative Decree 1/2007 amending. The consumer has the right to exercise his right of withdrawal (refund) of products purchased for any reason, within 14 calendar days since you made your purchase.



Conditions of return

- The buyer will receive the full amount of your purchase excluding shipping costs, which are borne by the buyer himself.

- The product being returned must be complete with all accessories and components and in their original packaging, as it was purchased.

- As a general rule we don't accept the return of products that have been previously used or tampered. In exceptional cases and at the discretion of the company it may accept the return of used goods previously handled and whose amount will be refunded 50% of the total purchase cost, except shipping costs. This is as part of compensation to the company because of the returned product can not be resold as new.

- The product should be returned by courier service associated with the trade.

- If the returned product prove any damage or malfunction attributable to mishandling will not be accepted and no refund amount will be refunded.

- If the circumstances described in this section, we don't accept the return, be sent back the product to the customer by courier by Cash on delivery, this amount would be the shipping cost more fees applicable for payment on delivery. If the customer requests, he can pay the shipping costs by bank transfer or Paypal (applying the corresponding commission of 3.4% + € 035 by paying by Paypal).



Return Process

Before refund, the customer must contact our Customer Service to report the case. After notification of the intent to exercise its right to cancel the purchase, you must follow these steps:

1st Log in to your customer account and access the "History and details of orders."
2nd Accessing the order details you want to return.
3rd Mark the product/s you wish to return and the quantity. Also you should indicate the reason for the return.
4th Click "Make it back RMA".
5th Wait for it was received and accepted the application for refund.
6th After accepting the application for returns, a courier will go to the delivery address to collect the package.
7th Upon receipt of the package the product value except the original shipping costs and product value minus the cost of return shipping will be reimbursed.


* After more than 14 business days from the date of purchase, you can not exercise any right of return, and conditions applied will be only to the period of Official warranty